See also how to start and stop services.

Sample bill

LCRA has two billing cycles whereby bills are calculated, mailed and due:

• Cycle 07: Customers on cycle 07 will be billed on or around the 20th and due on the 7th of the following month.
• Cycle 15: Customers on cycle 15 will be billed on or around the 30th and due on the 15th of the following month.
• Note: If the due date falls on a weekend or holiday, the due date will be the following business day.

There several ways you can pay your monthly bill:

• In person at one of our customer service retail offices.
• After-hours in the night deposit boxes located at each retail office. Please provide appropriate account number with your bill stub and a daytime phone number. DO NOT PUT CASH INTO THE NIGHT DEPOSIT BOX. LCRA is not responsible for cash left in night deposit boxes.
• By mail
• By telephone, using your Mastercard, Discover or Visa.
• With automatic draft of either a bank account or credit card.
• For locations and other contact info, see the how to contact us sidebar.

Late fees and reconnects
An account is considered late if it is not paid in full by 5 p.m. on the due date. A 10 percent or $5 late fee, whichever is greater, will be assessed to accounts that we have not received payment. A notice will mailed and a new due date will be assigned. Failure to pay a utility account in full will result in an interruption of services. If this occurs the past due amount must be paid in full along with a $50 reconnection fee.

HOW TO START OR STOP SERVICES
To start service

• At an existing location. To open a new residential water and/or wastewater account where services already exist:

  • Complete an application and submit a $100 refundable deposit and a $40 application fee before services can be established. The $100 deposit can be waived with a recent letter of credit from another utility company reflecting no more than 2 late fees and no returned checks in a 12 month period.
  • Either come by LCRA’s office to complete the form in person or you can download the application from the Web site and fax the completed form to our office at (512) 263-2166.
  • If you choose to fax back the application you can then call our office at 1-877-718-4396 and pay the connection fees over the phone with a Visa, MasterCard or Discover credit card.
  • Submit the application and deposit at least 48 hours prior to needing services established.
  • Please note there is a $50 fee for same day requests. 
• For new service. To open a new residential utility account where services do not already exist:
  • Complete an application and pay a $40 application fee.
  • Upon receipt of both the application and the fee, customer service staff will contact you to discuss service availability.

To stop service
To cancel an existing account:

• Call our office at 1-877-718-4396. Provide a forwarding address so we can send your final bill and any refund directly to you.
• We ask for at least 48 hours notice prior to canceling your account. For a same day service request, there is a $50 fee.